30-day guarantee. If PayCoreHN is not right for you, write to us within 30 days of your first payment and we refund 100% of it. You do not have to explain why.
Write to support@paycorehn.com or ventas@paycorehn.com. You can also call or message us on WhatsApp at +504 9991-1795, Monday to Friday, 8:00 a.m. to 5:00 p.m. (Honduras time, UTC−6).
Language. This English text is a convenience translation. The binding version of this policy is the Spanish one, available at Política de Reembolsos y Cancelación. In the event of any discrepancy, the Spanish version prevails.
This policy explains when we refund what you paid for your PayCoreHN subscription, how long it takes, how you request it and how you cancel. It applies to the service subscription and forms part of the Terms of Service.
1. Who charges you and who refunds you
PayCoreHN is a product of FYMTECH S. de R.L. Your subscription agreement is with FYMTECH, and FYMTECH is who decides and issues the refunds under this policy.
Billing and collection terms are agreed with each client and set out in their subscription agreement, which establishes the payment method, the currency and the cycle. A refund is always returned by the same route the payment came in, to the same payer.
2. The 30-day money-back guarantee
- It applies to the first payment of a new subscription.
- You have 30 calendar days from the date of that payment to ask for it.
- The refund is 100% of the amount paid, taxes included.
- You do not need to give a reason, though we appreciate being told what fell short.
- It applies once per client. If you cancel, subscribe again and ask for a second refund, we assess the case individually.
3. Grounds for a refund
Beyond the first 30 days, these are the cases in which we return money:
| Ground | What we return | Deadline to request it |
|---|---|---|
| First payment of a new subscription (the guarantee) | 100% of the first payment | 30 calendar days from that payment |
| Duplicate charge, or our error in the amount | 100% of what was overcharged | No deadline, from when you spot it |
| Unnoticed renewal, with no use of the service in that cycle | 100% of the renewal, and we cancel | 7 calendar days from the renewal |
| Service unavailability attributable to us (see section 6) | Credit or refund proportional to the days affected | 30 days from the incident |
Renewals outside these cases are not refundable as a general rule. If you cancel partway through a cycle already paid for — a month or a year — you keep using the service until that cycle ends; the unused portion is not returned.
4. How to request a refund
- Write to support@paycorehn.com from the email address associated with your account, with "Refund" in the subject line.
- Include your company name and, if you have it to hand, the invoice number or the receipt for the payment you want us to review.
- Tell us whether you want the account closed immediately or at the end of the cycle.
These are the timings we commit to:
| Step | Timing |
|---|---|
| Acknowledgement of your request | 1 business day |
| Response with the decision | 3 business days |
| Issuing an approved refund | Same day as approval |
| Credit appearing in your account or payment method | 5 to 10 business days, depending on your bank or issuer |
That last step depends on your bank, not on us. If more than 10 business days pass from approval and you do not see the credit, write to us with the approval date and we trace it with you.
5. Renewals and plan changes
The subscription renews at the end of each cycle — monthly, or yearly if you chose annual payment — until you cancel it, on the terms of your subscription agreement.
- Upgrading takes effect immediately, with a pro-rata adjustment for the remainder of the current cycle.
- Downgrading takes effect at the next renewal and does not generate a refund for the current cycle.
- If you outgrow your employee tier, we tell you and agree the move to the appropriate plan before charging it.
- Price changes: we give at least 30 days' notice. If you do not agree, you may cancel before the next renewal.
6. Pro-rata refund for service failure
If the application is inaccessible for a cause attributable to us for more than 24 continuous hours, or for more than 3 days in aggregate within the same month, you are entitled to a credit or refund proportional to the days affected. Request it within 30 days of the incident.
This calculation excludes interruptions for maintenance notified in advance, and those caused by failures of your connection, your equipment, a third party you engaged, or force majeure.
7. How to cancel
- Write to support@paycorehn.com from the email address associated with your account, with "Cancellation" in the subject line.
- We confirm your cancellation within 1 business day.
- Cancelling stops subsequent charges. There is no penalty and no exit fee.
- You keep access until the last day of the cycle you have already paid for.
- Export your information before you go. After termination we keep it available for export for 30 days; it is then deleted in accordance with the Privacy Policy.
8. What this policy does not cover
- Implementation, data migration or training services already performed: these are governed by the relevant quote and are not covered by the 30-day guarantee.
- Custom development already delivered and accepted.
- Taxes, or fees your bank charges for currency conversion.
- Suspensions arising from a serious breach of the Terms of Service.
This policy is about your subscription, not about your payroll. PayCoreHN is payroll calculation and administration software: it does not receive, hold, transfer or disburse funds belonging to the company or its employees. Payroll disbursements are authorized and executed solely by the client company through its own banking institution, so a salary payment, a wage advance or a contractor payment cannot be claimed or reversed here — that is handled with your bank.
9. Complaints
If something went wrong, we want to hear it first. Write to support@paycorehn.com with "Complaint" in the subject line and tell us what happened, when, and what you expected. These are our timings:
| Stage | Maximum timing |
|---|---|
| Acknowledgement, with a case number | 1 business day |
| First substantive response | 5 business days |
| Resolution, or a remediation plan with a date | 15 business days |
| Updates while the case stays open | Every 5 business days |
If the answer does not satisfy you, you can ask for the case to be escalated to the management of FYMTECH S. de R.L. by replying on the same thread with the word "Escalate".
10. Contact
- Support and refunds: support@paycorehn.com
- Sales: ventas@paycorehn.com
- Phone / WhatsApp: +504 9991-1795
- Hours: Monday to Friday, 8:00 a.m. to 5:00 p.m. (Honduras time, UTC−6)
- FYMTECH S. de R.L. — San Pedro Sula, Cortés, Honduras